Terms and Conditions
Last updated: 17 September 2026
These terms govern bookings made through Primer Home Barber in Surrey and West London.
1. About the platform
Primer Home Barber is an online marketplace that connects customers with approved independent mobile barbers. Barbers decide whether to accept booking requests and are responsible for providing the booked service professionally and safely.
2. Accounts and eligibility
Customers must provide accurate information and keep their account secure. Customers must be at least 18 years old to make a booking. A parent or responsible adult must be present for a child’s appointment.
3. Bookings
A booking request is created only after successful card payment. The selected barber must then accept the request. If a barber cannot accept, Primer Home Barber may offer a suitable alternative or arrange a refund to the original payment method.
4. Prices and payment
The total shown before payment includes the selected services and any stated travel fee. Payment is processed securely by Stripe. Primer Home Barber does not store full card details. Customers and barbers must not arrange or pay for platform bookings outside Primer Home Barber.
5. Cancellations and refunds
Unless a different policy is clearly shown before payment, customers may cancel without charge more than 24 hours before the appointment. Cancellations within 24 hours may be non-refundable where the barber reserved the time and incurred costs. If the barber cancels or the service cannot be provided, the customer will be offered a rearrangement or refund. Statutory consumer rights are not affected.
6. Home appointments
Customers must provide a safe, accessible and reasonably clean working space, suitable lighting, a chair and access to electricity where required. The barber may leave or refuse service where there is threatening behaviour, an unsafe environment or a serious hygiene risk.
7. Service standards
Photos, portfolios and reviews help customers choose a barber but do not guarantee a particular result. Customers should explain their requested style before the service begins. Concerns should be reported promptly with relevant details or photographs.
8. Liability
Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or statutory consumer rights. Subject to those protections, Primer Home Barber is not responsible for indirect losses or events outside its reasonable control.
9. Changes and suspension
Primer Home Barber may update the platform, decline unsafe or fraudulent bookings, or suspend accounts that misuse the service, attempt off-platform payment or breach these terms.
10. Contact and governing law
These terms are governed by the laws of England and Wales. Customers may contact us using the support email below.
Contact
primerhomebarber@gmail.com